Solia Consulting

Customers no longer just buy services or products – nowadays their purchase decisions revolve around buying into an idea and, even more importantly, an experience. In an increasingly competitive world developing a unique and superior customer experience based on a customer-centric growth strategy sets companies apart from others and should be seen as a top priority for any business. 

By advancing our clients in 12 different key areas and providing world-class advice and products we help them outperform their competition. We are specialists in attracting & wining new customersincreasing service qualityreducing customer churn and generating additional margin. 

ATTRACT & WIN NEW CUSTOMERS

ATTRACT & WIN NEW CUSTOMERS

For a variety of reasons small to mid-sized companies face difficulties repeatedly attracting customers. At Solia we believe that there are four key areas being crucial in developing a great buying experience and attracting customers.

INCREASE SERVICE QUALITY

INCREASE SERVICE QUALITY

Whether in B2B or B2C–interactions a key aspect of any successful and lasting customer relationship is to continually meet and exceed expectations. At Solia we believe that four key areas are crucial in developing and aligning your service delivery to increasingly demanding expectations.

REDUCE CUSTOMER CHURN

REDUCE CUSTOMER CHURN

Customer churn – also known as customer attrition – is when clients or customers end their relationship with a company. The vast majority of both sales and marketing efforts are devoted to attracting new customers, instead of retaining the ones already existing.

GENERATE ADDITIONAL MARGIN

GENERATE ADDITIONAL MARGIN

A common approach for companies to improve margins is to increase prices and slice costs, but when such an approach lacks strategy, controlling mechanisms and organizational capabilities it can at times destroy value.

How can we help you thrive?